FAQ's

FAQs:

Shipping and Delivery:

 

  1. Do you ship internationally?

   - Currently, we only offer shipping services within India.

 

  1. Is there a minimum order value for free shipping?

   - No! as a gesture for your trust in us, we offer free shipping on any cart value. 😊

 

  1. Can I track my order in real-time?

   - Yes, you will receive a tracking number to monitor your shipment from dispatch to delivery. You can track it from “Track Your Order” section on our website.

 

  1. How long does it take to dispatch an order?

   - We aim to dispatch orders within 2 days of placement.

 

  1. What if I need to modify my delivery address?

   - Please email us at siereindia@gmail.com within 3 hours of placing the order for any address modifications.

 

  1. How are orders processed during sale periods?

   - Shipping during sale periods may be delayed by 3 to 5 days.

 

Cancellation:

 

  1. How can I cancel or modify my order?

   - Please email siereindia@gmail.com within 3 hours of placing the order for cancellations or modifications. Please note that the order cannot be cancelled once shipped.

 

  1. Are there any cancellation fees?

   - Cancellations made before dispatch are free, but once shipped, shipping and reverse shipping charges are non-refundable.

 

  1. Can I cancel due to delays in delivery?

   - No cancellations can be made due to delays in receiving orders as there may be any occasional unforeseen delays from the courier partners.

 

Exchange:

 

  1. What is the process for exchanging an item?

    - Email siereindia@gmail.com within 24-48 hours of order delivery to initiate an exchange.

 

  1. How long does the exchange process take?

    - After quality inspection, we dispatch the new item within 1-2 working days.

 

  1. What if the requested product is not available for exchange?

    - We will inform you and issue a complete refund if the requested product is not available.

 

Return and Refund:

 

  1. How do I initiate a return?

    - Raise a return request within 3 days of receiving the shipment by emailing siereindia@gmail.com.

 

  1. What should I do if I receive a damaged/incorrect order?

    - Contact us within 48 hours with your Order ID and an image/video of the defect/item.

 

  1. What items are eligible for return/exchange?

    - Items must be unused, unwashed, unworn, and returned with original packaging, bill, and tags.

 

  1. What if the product has minor variations in print or color?

- Slight difference in shade could be due to lights and camera. It may also be influenced by the settings of your device. 

The beauty of handloom sarees lies in their distinctive character, and the slight irregularities in the weave, pattern or selvedge only enhance their individuality. These variations add a touch of authenticity and charm, making each saree one-of-a-kind.

 

  1. How long does it take to process a refund?

    - Refunds are initiated within 3 to 5 business days after the returned product passes quality checks.

 

  1. Can I return or exchange a product based on personal dislikes?

    - No, we do not accept returns/exchanges based on dislike, design, colors, or prints.

 

  1. Is an unboxing video required for all return/exchange claims?

    - Yes, please make an unboxing video to claim return/exchange benefits.

 

  1. What if the courier package is in bad condition or tampered with?

    - Do not accept the package, email us at siereindia@gmail.com with your Order Number for a replacement package.

 

For any further queries, feel free to drop us an email at siereindia@gmail.com